FAQ

Here's some of your frequently asked questions

Service

Do I need to register to shop at Window2Print?

You can, but you don't have to register to make purchases in our store. You can buy as a registered customer or without registering as a guest. However, only as a registered customer in our aszm store you can access the history of your orders and you can track the order status.

How do I register in Window2Print store?

In order to register, go to our Window2Print webstore and click the user icon and then “Create an account” button in the top right corner of the page.Then you’ll be redirected to the registration form, where you’ll need to fill in all the fields marked with an asterix (*). Once you have filled in all the required fields, confirm your data by clicking “Create new account” - the system will automatically send you the confirmation e-mail. You have to check your email account, open message from Window2Print and click the to confirmation button. The system will automatically redirect you to the home page, where you’ll be able to continue shopping as a registered user. Please remember your user name and password, you‘ll need them next time you want to log in.

How do I edit my account details?

If you want to edit your account details, you must log in to your Customer Account first. The account data like name, e-mail and password which you entered during registration are under “Account information” tab. Once you make all the required changes, click “Save”. If you want to change your address or add the new one, go to your Customer Account, select “Address book” tab, change the existing address or add more addresses and click “Save”

I forgot my password, what should I do?

While trying to connect to your account, you enter your login and password, but you forgot about that last one? To solve this, it's simple, click on the link "Have you forgotten your password" displayed in the window under your login. You will then be redirected to a new page where you will have to input the email address you used to create your account. Click then on "Send a new password by email". After few minutes, you should receive an email with a link, you will have to click on this one to reset your password.

I am a company with a valid VAT number, how can I pay without VAT on your shop?

The best way is first to create account and enter the valid EU VAT number. Then if you log in, you will see in your cart prices without VAT. Remember to include VAT number in Billing address during making the order. If you don't want to register in our shop, you can still make the order as a guest but then you will see the proper amount without VAT only in the end on payment step.

Shopping

What payment methods do you accept at Window2Print?

You can use PayPal to pay at Window2Print. You’ll be redirected to PayPal at the last stage of placing an order. If you already have a PayPal account, log in with your user name and password to confirm the payment. In case you haven’t used this payment method yet, or you don’t have an account, provide the data required to create a new account and confirm the payment. Once you’ve made payment via PayPal, you’ll be automatically redirected to Window2Print website, where you’ll see the confirmation of your payment. You’ll also receive an email with the payment confirmation, which will be sent to an email address you provided upon registration. You can also pay by card, by Sofort, Giropay etc. or standard bank transfer. Available payment methods depend on the country.

Is it possible to pay by credit card on your shop?

Yes, the payment by credit card is available on our website.

Is online payment on Paypal platform safe?

Paypal is a highly secured payment platform, processing nearly 9 million transactions everyday. This website is therefore highly reliable and at the state of art in terms of cryptology of your data. Window2print doesn't receive or stock any bank information.

Processing your order

How do I manage my orders?

You can find all your orders in your Customer Account, under “My Orders” tab. To access the information about all your past and present orders, you need to log into your account. There you can check your order status, change uploaded file or access payment information and the shipment date. If you made orders without registration as a guest you don't have access to your orders history and details. You can contact with our customer service to get the information.

How do I prepare production files?

To make it easier for you to prepare production files for products purchased at our shop, we prepared specifications for each product group, so that you only have the relevant information. All the information how to prepare print files accurately are under “How to prepare file” button, which you’ll find on every product page. You can download it as PDF.

Where can I upload my print files?

After the validation of your order and the payment of it, your order will appear in your customer panel. Open your customer panel by clicking on your email address displayed on the top right corner of every pages. For every product of your order, you can upload a print file. If you mage the order as a guest you can send the print file to our email office@window2print.de

I can't upload my print file on the website, how can I do?

In case you are experiencing issues with the upload of your print file in your customer panel, you can transfer those by email to the following address: office@window2print.de or via WeTransfer (in case the file is over 10Mb). Don't forget to mention in both cases your order number.

Where can I get a preview of the final result on your website?

Unfortunately, we currently don't have any tool to preview your print file before printing on our website. We also don't provide any Press Proof before printing.

What does the status "checking a file" means after uploading my print files?

After the upload of your print file, it will be check by our graphists (quickly for those who didn't for the extra checkup or meticulously for those who paid). During this period, the status of your order will remain "checking a file". Once the file is validated by our graphists and sent to production, the status will be changed to "in production". The file check can take up to one working day.

Will I receive an invoice?

You will receive an invoice to your email address.